Virtual Renovation

Generate A Renovation

Privacy Policy

Effective Date: 16.05.25

Virtual Renovation respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose and store your information when you use our website, submit property details, upload images or engage with our services.

By using our website or providing your information to us, you agree to the terms of this Privacy Policy.

1. About Virtual Renovation

Virtual Renovation provides AI-generated virtual renovation imagery and related property marketing services designed to help property owners, agents and buyers visualise renovation potential and design concepts.

2. Information We Collect

We may collect personal information including:

  • Name
  • Email address
  • Phone number
  • Agency or business name
  • Property address information
  • Uploaded images and renovation requests
  • Website usage information
  • Marketing preferences
  • Technical device and browser information

We may also collect information you voluntarily provide through forms, enquiries, consultations or service requests.

3. Property Images and Uploaded Content

When using Virtual Renovation services, you may upload property images, floorplans or related content.

By uploading content, you confirm that:

  • You own the content or have permission to use it
  • You have the right to provide the content to Virtual Renovation
  • The content does not infringe the rights of third parties

Uploaded content may be used for:

  • Creating virtual renovation imagery
  • Delivering requested services
  • Internal quality assurance and system improvement
  • Marketing examples or case studies where permission has been granted

We will not publicly use identifiable property imagery without consent.

4. How We Collect Information

We collect information when you:

  • Submit enquiries through our website
  • Upload images or renovation requests
  • Complete forms or questionnaires
  • Subscribe to marketing communications
  • Interact with our website, advertising or social media platforms

We may also collect information using cookies, analytics tools and tracking technologies.

5. Why We Collect Your Information

We collect your information to:

  • Provide virtual renovation services
  • Generate AI renovation imagery
  • Respond to enquiries and support requests
  • Improve our products and services
  • Send updates, marketing communications and service information
  • Analyse website and advertising performance
  • Maintain security and system functionality
  •  

6. AI-Generated Content Disclaimer

Virtual renovation images are conceptual visualisations only.

Generated images may not reflect:

  • Structural feasibility
  • Building regulations or compliance requirements
  • Exact dimensions or finishes
  • Engineering, architectural or construction outcomes

Users should seek independent professional advice before undertaking renovation or construction works.

7. Marketing Communications

Virtual Renovation may send you updates, educational content, promotional material or service information.

You may unsubscribe from marketing communications at any time using the unsubscribe link or by contacting us directly.

8. Disclosure of Information

We may disclose information to:

  • Employees, contractors or service providers assisting our business
  • Cloud hosting, storage and AI service providers
  • Marketing, CRM and analytics platforms
  • Professional advisers where required by law or business operations

We do not sell personal information to third parties.

9. Cookies and Analytics

Our website may use cookies and tracking technologies to improve user experience and measure website performance.

These technologies may collect:

  • Pages viewed
  • Time spent on site
  • Device and browser information
  • Advertising interactions

We may use services including:

  • Google Analytics
  • Meta Pixel
  • Advertising remarketing platforms
  • CRM and marketing automation tools

You can manage cookie settings through your browser.

10. Storage and Security

We take reasonable steps to protect personal information and uploaded content from misuse, interference, unauthorised access, loss or disclosure.

However, no online system can guarantee complete security.

11. Access and Correction

You may request access to the personal information we hold about you and request corrections where necessary.

To make a request, please contact us using the details below.

12. Third-Party Websites

Our website may contain links to third-party websites or platforms. Virtual Renovation is not responsible for the privacy practices or content of third-party websites.

13. Changes to This Policy

We may update this Privacy Policy from time to time. Updated versions will be published on our website.

14. Contact Us

If you have questions regarding this Privacy Policy or how your information is handled, please contact:

Virtual Renovation
Website: virtualrenovation.com.au
Email: contact@storialab.com.au